I purchased this shirt after I realized all my long sleeved shirts were looking shabby, and I needed casual but professional shirts to wear for my business. I was also conscious of environmental impact, so tried The Good Tee for the first time. I really liked the shirt when it arrived—the color, the fabric, the fit. Unfortunately it had a faded spot, as if it had been in the sun too long. Customer service was outstanding, responded immediately, and sent me a replacement shirt at no charge, even allowed me to keep the original. I now wear it often, and it is flattering and comfortable. I will order from them again.